Refund policy

We want you to love what you order. If something isn't right, here's how it works.

Your right to return

You have 14 days from the day your order is delivered to let us know you'd like to return it. Once you've told us, you have a further 14 days to send the item back.

Condition of returns

Items must be unused, in their original condition and in their original packaging, with any tags or seals intact. We can't accept items that have been used or damaged after delivery.

How to start a return

Email us at studio@moxiemode.shop with your order number and which items you'd like to return, and we'll send you the return address and instructions. Please don't send anything back before contacting us.

Return postage

You're responsible for the cost of returning the item to us. We recommend using a tracked service, as we can't be responsible for parcels that don't reach us.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, email us at studio@moxiemode.shop within 14 days of delivery with your order number and a photo. Send it back using a tracked service and keep your receipt. Once we've received the item and confirmed the fault, we'll refund your return postage along with a full refund, or send a replacement, whichever you prefer.

Refunds Once we've received and checked your return, we'll refund you within 14 days to your original payment method. We'll refund the cost of the items plus standard delivery. If you paid nothing for delivery because your order qualified for free shipping, there's no delivery cost to refund.